Shipping Policy
Fast & Reliable Shipping
At Veloura, we aim to get your new favorites to you as quickly and smoothly as possible.
Order Processing
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Processing Time: All orders ship within 1–2 business days.
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You’ll receive a confirmation email once your package is on its way.
Delivery Estimates
| Region | Typical Transit Time |
|---|---|
| United States | 10–15 business days |
| United Kingdom | 4–7 business days |
| Europe | 5–8 business days |
| Rest of the World | 6–12 business days |
Please Note:
U.S. orders may sometimes take 10–15 business days due to recent customs updates.
Occasional delays beyond these windows can occur because of customs inspections, weather events, or seasonal surges.
Shipping Address Accuracy
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Your Responsibility: Please verify your shipping address at checkout.
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Once your order status shows “In Transit,” we cannot update the address.
Delivery Issues & Return-to-Sender Packages
If a package is returned to us due to an incomplete, incorrect, or unclaimed address:
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Reshipment Option: You may pay a new shipping fee to resend your order.
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Refund Option: Request a refund (excluding the original shipping fee).
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If you used a “free shipping” promotion, we will deduct the actual shipping cost we incurred before issuing your refund.
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30-Day Easy Returns
Changed your mind? No problem. You have 30 days from delivery to return any item in its original, unused condition.
Learn more in our Return & Refund Policy.
Customer Support
Phone: +1 771 220 4949
Mail: support@veloura-jewelry.com
Address: Office 3906, 39th Floor, The Center, 99 Queen’s Road Central, Hong Kong
Thank you for choosing Veloura—we appreciate your trust and can’t wait for you to shine!